We offer a 14-Day No-Hassles Return Policy on all items.
Buyers MUST follow these steps for ALL returns & exchanges:
1) Let us know what's happening using either the simple form below or via email at: info@BigSkiSale.com. Please reference your last name for order retrieval.
2) Await a reply. We will get back to you within 24 hours. We will provide an RMA number and a prepaid return shipping label in cases of our fulfillment error. In other cases, such as fit issues or a change of heart, it is your responsibility to furnish your own return shipping and provide us with a tracking number for the package.
3) Please return items in the same condition received. If you use the item, your refund amount will decrease. Please include a tracking number with your shipment so that we can both keep tabs on the package.
4) If you wish to perform an exchange, we will ship the new item out as soon as we receive confirmation that the item to be returned is on its way!
Other Return Information:
- Of course, buyers are encouraged to do their homework & ask questions so that they purchase correctly the first time!
- We will cover return shipping costs only in cases involving a fulfillment error on our part.
- In cases such as fit issues or a change of heart, buyers are responsible for their own return shipping costs plus a 10% restocking fee, so be sure it's what you really want to do!
- We encourage you to consider making an exchange, rather than a return! There are zero restocking fees on exchanges.
- Refunds will post back to your original payment method.
- We will process all refunds within 24 hours of receiving your returned item.